The legal stuff. You're protected, we're protected. And you look great!


Welcome to MadeTrue

These terms and conditions outline the rules and regulations for the use of MadeTrue's Website. By accessing this website we assume you accept these terms and conditions in full. Do not continue to use MadeTrue's website if you do not accept all of the terms and conditions stated on this page.


Site Contents

Unless otherwise noted, the design of the Site, the Site as a whole and all materials that are part of the Site (collectively, "Contents") are copyrights, trademarks, trade dress or other intellectual properties owned, controlled or licensed by MadeTrue or its subsidiaries and affiliates. Any use of the Contents without MadeTrue's express written consent is strictly prohibited.

Comments, Feedback and Other Submissions

We welcome your comments and feedback regarding our Site, our products and our services. We do not, however, accept confidential or proprietary information. Accordingly, all comments, feedback, ideas, suggestions, materials, information and other submissions disclosed, submitted or offered to MadeTrue using this Site or otherwise (collectively, "Comments") are not confidential and will become and remain MadeTrue's property. The disclosure, submission or offer of any Comments will constitute an assignment to MadeTrue of all worldwide rights, titles and interests and goodwill in the Comments without payment of any compensation. Comments submitted by you must not violate any right of any third party, and must not contain any libelous, abusive, obscene or otherwise unlawful material.

The Contents are intended solely for your personal, noncommercial use. Except as noted above, you may not reproduce, publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, any of the Contents or the Site. Unauthorized use of the Contents is expressly prohibited by law, and may result in severe civil and criminal penalties.

Disclaimer, Limitation of Liability and Indemnity 

Except as otherwise expressly provided, this site, all contents and all products and services are provided on an "as is" basis. MadeTrue does not warrant that your use of this site will be uninterrupted or error free, or that this site or its server are free of viruses or other harmful elements. Although MadeTrue endeavors to provide accurate information, it does not warrant or make any representations regarding the accuracy or reliability of information on this site. Your use of the site is at your own risk. Neither MadeTrue nor its affiliated or related entities or its vendors or content providers shall be liable to any person or entity for any direct or indirect loss, damage (whether actual, consequential, punitive, special or otherwise), injury, claim, or liability of any kind or character whatsoever based upon or resulting from your use or inability to use this site, or any information or materials provided on the site. MadeTrue is not liable for any defamatory, offensive or illegal conduct of any user. If you are dissatisfied with the site or any materials on the site, or with any of MadeTrue's terms of use, your sole and exclusive remedy is to discontinue using the site. You agree to indemnify, defend and hold harmless MadeTrue, its shareholders, officers, employees, agents, distributors, vendors and affiliates from and against any and all third-party claims, demands, liabilities, costs or expenses, including reasonable attorneys' fees, resulting or arising out of your breach of any of these terms of use.

Governing Law & Jurisdiction

These Terms and Conditions will be governed by and construed in accordance with the laws of the State of California, and you submit to the non-exclusive jurisdiction of the state and federal courts located in California for the resolution of any disputes.

Links to Other Websites and Services

This Site may include links to other Internet sites maintained by third parties ("Linked Sites"). MadeTrue provides Linked Sites to you solely as a convenience, and the inclusion of Linked Sites does not imply endorsement by MadeTrue of the Linked Sites. You access Linked Sites at your own risk and by accessing them you leave the MadeTrue Site. Linked Sites are not under the control of MadeTrue and MadeTrue is not responsible for the contents of any Linked Site.

Denial of Access

These Terms and Conditions constitute an agreement that is effective unless and until terminated by MadeTrue. If in MadeTrue's sole discretion you fail to comply with any term or provision of this agreement, MadeTrue may deny you access to the Site. In the event of denial of access by MadeTrue, you are no longer authorized to access the Site, and the restrictions imposed upon you with respect to material copied or downloaded, and the disclaimers and limitations of liabilities set forth in these Terms and Conditions, shall continue in force. These Terms and Conditions constitute the entire agreement between you and MadeTrue relating to the subject matter addressed herein.

Site Policies, Modification and Severability

Please review our other policies posted on this Site. These policies also govern your use of MadeTrue services and products. We reserve the right to make changes to our site, policies and these Terms and Conditions at any time and will provide notice of such changes if or as required by law. If any of these conditions shall be deemed invalid, void or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.


Taxes that appear in your online order confirmation are estimated. Because orders may be fulfilled from multiple locations across the U.S., the actual taxes charged to your credit card will be calculated based on the applicable state and local sales taxes when your order is shipped.

The terms contained herein are subject to change, as the taxation of online transactions is continually evolving. MadeTrue strives to comply with state and local tax laws as they exist currently, and continues to monitor and update its taxation policies as those laws change.


Please check back for updates on international availability of our products.

SHIPPING (Also see faq)

Is shipping included?

Shipping is included for all orders shipped to U.S. addresses.

Can I add expedited shipping?

In order to get your wig to you ASAP we typically use 2-day shipping. But if you’d like us to overnight your wig once it’s been created, you will be able to choose that option at checkout.


We are confident that you will truly love your custom-made wig. Our goal is your 100% satisfaction with the look, the feel and the overall experience of wearing your new wig. If you are not 100% satisfied, please give one of our Personal Concierge a call and they will work with you to make it right. If for whatever reason we cannot correct the situation within 30 days after purchase, we will provide you with a full refund.

Please note: A full refund will only be provided if the wig is not altered in any way from the condition in which it was delivered. Alterations include, but are not limited to: cutting, dying, washing with harsh chemicals that damage the hair, using heavily scented shampoos, hairsprays, or other products that leave noticeable scents or perfumes, or swimming in chlorinated pools.

Sharing Content


These Terms and Conditions are applicable to all MadeTrue websites, whether a sponsored site, managed through a third-party vendor or hosted by a third party, including any MadeTrue Social Media Asset.


The Terms of this agreement shall remain in full force and effect while you use the Site. You may delete your user information at any time, for any reason by going into My Account and deleting the information on file. Deletion of your user information will not delete any previously posted or shared content. MadeTrue may delete or block your account and/or user profile at any time, for any or no reason, with or without prior notice or explanation, and without liability.


You agree not to disrupt, overwhelm, attack, modify or interfere with the Site or its associated software, hardware and/or servers in any way, and you agree not to impede or interfere with others' use of the Site. You further agree not to alter or tamper with any information or materials on or associated with the Site. Other than connecting to MadeTrue’s servers by http requests using a Web browser, you may not attempt to gain access to MadeTrue’s servers by any means.

Users may post reviews, comments, photos, videos and other content, and submit suggestions, ideas, comments, questions or other information, as appropriate for the intended purposes of the various aspects of the Site. MadeTrue reserves the right, but not the obligation, to remove or edit such content without prior notice.

By posting or submitting content, you warrant and represent that you own or otherwise control all of the rights to your submission including, but not limited to, all the rights necessary for you to provide, post, upload, input or submit the content. To the extent that the content submitted contains images, photographs or pictures ("Images"), you warrant and represent that (a) you are the copyright owner of such images, or the copyright owner of such Images has granted you permission to use the Images; (b) you have the rights necessary to grant the licenses and sublicenses described in these Terms and Conditions; and (c) that each person depicted in such Images, if any, has provided consent to the use of the Images.

Nothing herein shall be deemed to create an agency, partnership, joint venture, employee-employer or franchise-franchisee relationship of any kind between MadeTrue and you or any other person or entity.

Without limiting the description above, by using this Site you agree not to:

  • Abuse, harass, defame, threaten, impersonate or intimidate other users;
  • Post or transmit, or cause to be posted or transmitted, any content that is infringing, libelous, defamatory, obscene, pornographic, abusive, offensive, profane or otherwise violates any law or right of any third party;
  • Use the Site for any illegal or unauthorized purpose, including violating any local, state, national or international laws (including but not limited to infringing any trademark, trade secret, copyright, patent or other proprietary rights of any party);
  • Create, submit, upload, post or otherwise make available any unwanted or unsolicited email ("Spam") to any users including advertising, promotional materials, junk mail, spam, chain letters, pyramid schemes or any other form of solicitation;
  • Frame or utilize framing techniques to enclose any trademark, logo or other proprietary information (including images, text, page layout or form) of MadeTrue without express written consent. You may not use any meta tags or any other "hidden text" utilizing MadeTrue’s name or trademarks;
  • Submit stories or comments linking to multilevel marketing schemes, pyramid schemes or off-topic content; Item
  • Use any robots, spiders, scrapers or any other automated means to access the Site for any purpose. Additionally, you agree that you will not: (i) take any action that imposes, or may impose in our sole discretion, an unreasonable or disproportionately large load on our infrastructure; (ii) upload viruses or other malicious code; or (iii) bypass any measures we may use to prevent or restrict access to the Site; and
  • Advertise to, or solicit, any user to buy or sell any products or services. It is also a violation of these rules to use any information obtained from the Site in order to contact, advertise to, solicit or sell to any user without their prior explicit consent.

Your use of the Site is at your sole risk. The Site is provided on an "as is" and "as available" basis without any warranties of any kind, express or implied, and MadeTrue assumes no responsibility for the timeliness, deletion, mis-delivery or failure to store any user communications or personalization settings. MadeTrue makes no warranty that (a) any user access will be uninterrupted, timely, secure or error-free; (b) the quality of any content, products, services, information or other material obtained by any user will meet his or her expectations; (c) any errors in the software will be corrected; and (d) that any content uploaded to the site is protected or secure.

Links to Third-Party Sites

The Site may contain links to third-party websites or resources, including MadeTrue’s Social Media Assets, which are not owned, operated or controlled by MadeTrue or its affiliates. If you use these links, you will leave the Site. You acknowledge and agree MadeTrue, its affiliates or service providers, are not responsible or liable for: (i) the availability or accuracy of such websites or resources; or (ii) the content, products or services on or available from such websites or resources. Links to websites or resources do not imply any endorsements of such websites or resources or their content, products or services. You acknowledge sole responsibility for and assume all risk arising from your use of any such websites or resources.

Sole Discretion to Edit or Screen Content

MadeTrue does not and cannot review and/or screen all communications or materials posted to or created by users accessing the Site and is not in any manner responsible for the content of these communications or materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the Site, MadeTrue is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the Site. However, MadeTrue reserves the right to block or remove any communications or materials that it determines to be (a) abusive, defamatory or obscene, (b) fraudulent, deceptive or misleading, (c) in violation of a copyright, trademark or other intellectual property right of another; or (d) violates any law, regulation or Terms and Conditions of this Site; or (e) is offensive or otherwise unacceptable to MadeTrue in its sole discretion. MadeTrue reserves the right, but undertakes no duty, to review, edit, move or delete any communication or material provided for display or placed on the Site, in its sole discretion, without notice. If at any time MadeTrue chooses, in its sole discretion, to monitor the Site, MadeTrue nonetheless assumes no responsibility for the content, no obligation to modify or remove any inappropriate content, and no responsibility for the conduct of the user submitting any such content.

Content Posted by Users

The Site contains content of users and other MadeTrue licensors. Except as provided within these Terms, you may not copy, modify, translate, publish, broadcast, transmit, distribute, perform, display or sell any content appearing on or through the Site.

MadeTrue does not endorse, support, sanction, encourage, verify or agree with the comments, opinions or statements posted on forums, blogs or otherwise contained in the Site and expressly disclaims any and all liability in connection with user content submissions.

You agree that MadeTrue and its third-party service providers are not responsible, and shall have no liability to you, with respect to any information, communication or materials posted by others, including defamatory, offensive or illicit material, including material that violates these Terms. Any material downloaded or otherwise obtained through the use of the Site is done at your own discretion and risk and you will be solely responsible for any damage to your computer system or other device or loss of data that results from the download of any such material.

Content Posted to MadeTrue’s Social Media Assets

MadeTrue uses a variety of third-party social media websites, communication services and media channels such as Facebook, Twitter and Instagram (collectively, "Social Media Assets") to communicate and interact with our customers. By posting or submitting content to these Social Media Assets, you represent and warrant that you have the lawful right to transmit, distribute and reproduce such content. To the extent submitted content contains images, you represent and warrant that: (a) you are the copyright owner or have obtained the copyright owner's permission to use such images; (b) you hold the rights necessary to grant the licenses and sublicenses described in these Terms and Conditions; and (c) you have obtained the consent of each person, if any, depicted in such images.


By posting, displaying, uploading, inputting, providing or submitting content to the Site or Social Media Assets, you grant MadeTrue a perpetual, irrevocable, sublicensable license to use worldwide, royalty-free, to copy, distribute, reproduce, use, modify, adapt, publish, translate, transmit, disclose, publicly perform and publicly display the user content (in whole or in part) and to incorporate such user content into other works in any format or medium now known or later developed for any and all commercial or noncommercial purposes.


You agree to indemnify, defend and hold harmless MadeTrue, its parent, subsidiaries and affiliates, and their respective officers, directors, employees, agents, licensors and suppliers (collectively the "Indemnified Parties") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these Terms and Conditions or any activity related to your account (including negligent or wrongful conduct), by you or any other person accessing the Site by using your account.